Van Racks: Customer information
Van Racks: Deliveries and returns
You may pay using a credit or debit card. If you choose not to leave your card details on line, that's fine - we'll phone you as soon as possible to complete your order. Please note that the words "The Roof Box Company" (our sister company) will appear on your card statement, not VAN-RACKS. We are very flexible with our deliveries and will aim to deliver on a day and at an address which suits you. Goods can usually be left without signature. There's a Special Delivery Instructions box on the order page where we'll ask you to choose a typical instruction and then amend it to suit your particular requirements.
UK Deliveries (England, Northern Ireland, Scotland, Wales)
We can deliver anywhere in the UK, using various national couriers. Any delivery involving a sea crossing is almost always subject to a surcharge; for further details please e-mail firstname.lastname@example.org stating the product(s) you are interested in ordering and the delivery address. Alternatively, please order online and we will contact you with a delivery quotation.
We can deliver certain products to almost all addresses in the continent of Europe, i.e. including various countries not in the EU. Please e-mail email@example.com for further details, stating the product(s) you are interested in ordering and the delivery address. We don't deliver outside Europe, e.g. to USA or to Australia. Most stuff we sell is sold internationally, so feel free to e-mail and we'll put you in touch with our supplier with the aim of finding a local stockist.
Delivery charges vary by speed and product type; the following charges apply to UK mainland deliveries excluding Northern Ireland:
Orders including a roof box: 2 to 3 day = £9.50, Next Day or specified delivery day = £12.50
AutoSock, and items which are small enough to be posted, e.g. small spare parts, are charged at £3.75 and sent on a Next Day service if ordered by 4.00pm.
All other orders: 2 to 3 day = £5.50, Next Day or specified delivery day = £8.50
There are always surcharges for timed Next Day deliveries, e.g. "Deliver by noon", Saturday deliveries, and for most deliveries involving a sea crossing. Please e-mail or phone 015396 21884 for details.
Unfortunately we are unable to offer a Next Day delivery service to Scottish Grampian and Highland areas, where delivery typically takes 3 to 5 working days.
Delivery times are calculated in working days (Monday to Friday, excluding Bank holidays). Next Day orders must be placed before 4pm. Next Day orders placed after 4pm will usually be despatched the following working day. If you need something urgently, and it's after 4pm, order as normal and also e-mail with the subject "URGENT ORDER", telling us that you have ordered and need the goods sending today if possible. We'll do what we can to help.
It is sometimes possible to offer timed deliveries (e.g. "by noon") or Saturday deliveries. For a quote, please e-mail firstname.lastname@example.org stating the product(s) you are interested in ordering and the delivery address.
How we deliver
We aim to be as flexible as possible when delivering your order.
Most orders are delivered using couriers. Goods can usually be left without a signature; you'll be asked for "Special Delivery Instructions" at the checkout. We always need the cardholder's address, but you can specify an alternative delivery address (e.g. work address).
Smaller orders are despatched using Royal Mail and may need to be signed for; if you are out you'll be left a card outlining options which may include arranging a re-delivery or collecting your parcel from a post office. If this will not be acceptable, please tell us - make a note in the online ordering Comments box.
Delivery is subject to stock availability. We'll contact you as soon as possible if we foresee any kind of delay.
99 point something percent of orders are delivered to plan but occasionally deliveries are affected by factors that are beyond our control - traffic jams, bad weather etc. - and there is therefore by definition no such thing as a "guaranteed" delivery, whether from us or from anyone else...