Van Racks: Terms and conditions
Here are our general Terms and Conditions. If there's anything else you need to know, please phone us on 015396 21884 or e-mail firstname.lastname@example.org.
- Our prices
- Postage and packing
- Our 90 day exchange scheme
- Ordering goods
- Payment by credit or debit card
- Payment by cheque
- Right to cancel
- Overseas orders
- Faulty goods
- Colour reproduction
- Mailing lists
All our prices can be assumed to be correct at the time of order.
We will deliver anywhere in the UK, and be as flexible as we can be with the delivery arrangements. Our two to three day service costs £5.50, (£9.50 for orders including a roof box) and our Next Day service £8.50 (£12.50 for orders involving a roof box). AutoSock, and items which are small enough to be posted, e.g. small spare parts, are charged at £3.75 and sent on a Next Day service if ordered by 1.30pm. There are always surcharges for timed Next Day deliveries, e.g. "Deliver by noon", Saturday deliveries, for any delivery involving a sea crossing, e.g. to the Isle of Wight, or to Northern Ireland, and for deliveries to Skye. Please e-mail or phone 015396 21884 for details, or otherwise order and we will contact you with a quote.
We may also need to charge a premium for deliveries to the Highlands of Scotland - it depends on what you order.
As you will probably be buying "sight unseen" we provide a unique and exceptional Exchange Scheme on certain products - see below - which lasts for three calendar months (approximately "90 days") from the date of invoice - one exchange only. If you decide after using a product that you'd rather have something else (e.g. a 'long medium wide' box instead of a 'long thin' one), we'll exchange it for you. We charge in full for the replacement item, including the appropriate carriage charge and a charge for any packaging needed for the return of the original. We pick up the return carriage cost. When the original arrives back here we refund its cost in full as long as it is in 'as new' condition, fair wear and tear excepted. However, we don't provide refunds, i.e. we never refund more than the cost of the replacement, so it makes sense to exchange an item for one of approximately equal cost. The exchange scheme only covers roof boxes, tow bar bike carriers and roof mounting bike carriers.
We will always strive to do what is fair and reasonable to make sure that you won't be stuck with anything you're not happy with.
You can order online, by telephone (015396 21884), by fax (015396 21886) or by post:
VAN-RACKS, Unit 1 Toll Bar Estate, SEDBERGH, Cumbria, LA10 5HA
If you want to order online but don't want to leave your payment details, that's no problem - we will phone to obtain these.
We accept all major credit cards, charge cards and debit cards, including American Express. All card holders are subject to validation checks and authorisation by their card issuer. We cannot be held responsible for the consequences of any delay in delivery, or non-delivery, resulting from any refusal by a card issuer to authorise a payment.
We also accept payment by cheque but usually allow a calendar week for cheques to clear before despatching the order.
We try to be as flexible as possible with delivery arrangements. Delivery can be made to an alternative address. We will plan the despatch so that the goods should arrive on the day agreed with you at the time of ordering.
Items can usually be left without signature, so you don't have to hang around waiting for the carrier to arrive. We will ask for Special Delivery Instructions.
Please note however that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfil their obligations, although we will always do all that is reasonable to provide the goods by the time required. But please also note that the percentage of delayed deliveries is very small, and the percentage of items lost in transit is all but non-existent.
If you decide to cancel your order, and do not wish to use the Exchange Scheme - in other words you just change your mind, or have e.g. duplicated your order elsewhere - then you must contact us in writing within seven working days of receiving the order. The goods must also (1) be unused and (2) be in their original packaging. We will arrange the collection and will always deduct £50 as a contribution towards the return freight costs. All other orders: You should return the goods to us, but on request we can collect the goods for a £15 charge (or more then £15 if you live in an area where there are freight surcharges). If we have made a mistake, e.g. we have sent the wrong components and there is no time to correct the error, then of course we will collect the goods and refund you in full, including carriage charges.
We can deliver certain products to almost all addresses in the continent of Europe, i.e. including various countries not in the EU. Please e-mail email@example.com for further details, stating the product(s) you are interested in ordering and the delivery address. We don't deliver outside Europe, e.g. to USA or to Australia. Most stuff we sell is sold internationally, so feel free to e-mail and we'll put you in touch with our supplier with the aim of finding a local stockist.
If you purchase a product from us which is found to be faulty, please phone or e-mail and we will attend to the problem without delay. Problems with products that have been sold by us and are under guarantee should be referred to us in the first instance. We keep paper copies of invoices for at least five years so can supply proof of purchase if required for guarantee claims.
The reproduction of colour and detail in the pictures on our web site is as accurate as technology allows.
Our Company name is John Jordan Limited, registered in England no. 03219540. Our VAT no. is GB 664 9377 85. Our Registered Office is Unit 1A Toll Bar Estate, SEDBERGH, Cumbria. LA10 5HA. We trade as The Roof Box Company.
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