VAN-RACKS TERMS & CONDITIONS
All our prices can be assumed to be correct at the time of order; they include VAT where applicable.
We will deliver anywhere in the UK, and be as flexible as we can be with the delivery arrangements. Our two to three day service costs £3.95, (£5.95 for orders including a roof box) and our Next Day service £5.95 (£8.95 for orders involving a roof box). There are always surcharges for timed Next Day deliveries, e.g. "Deliver by noon", Saturday deliveries, and for any delivery involving a sea crossing. Please e-mail or phone 08700 766326 for details.
We may also need to charge a premium for deliveries to Scotland - it depends on what you order.
As you will probably be buying "sight unseen" we provide a unique and exceptional Exchange Scheme which lasts for three calendar months (approximately "90 days") from the date of invoice - one exchange only. If you decide after using a product that you'd rather have something else (e.g. a 'long medium wide' box instead of a 'long thin' one), we'll exchange it for you. We charge in full for the replacement item, including the appropriate carriage charge and a charge for any packaging needed for the return of the original. We pick up the return carriage cost. When the original arrives back here we refund its cost in full as long as it is in 'as new' condition, fair wear and tear excepted. However, we don't provide refunds, i.e. we never refund more than the cost of the replacement, so it makes sense to exchange an item for one of approximately equal cost.
We will always strive to do what is fair and reasonable to make sure that you won't be stuck with anything you're not happy with.
Until our on line card processing is available, all orders from this site will reach us by e-mail. Alternatively, you can order by telephone (08700 766326), by fax (015396 21886) or by post:
VAN-RACKS, Unit 1 Toll Bar Estate, SEDBERGH, Cumbria, LA10 5HA
We will always attempt to contact you by phone to confirm your order and the delivery arrangements and, (if ordering by e-mail), to obtain your credit or debit card details.
Payment by credit or debit card
We accept all major credit and debit cards. All credit and debit card holders are subject to validation checks and authorisation by their card issuer. We cannot be held responsible for the consequences of any delay in delivery, or non-delivery, resulting from any refusal by a card issuer to authorise a payment.
We also accept payment by cheque but usually allow a calendar week for cheques to clear before despatching the order.
We try to be as flexible as possible with delivery arrangements. Delivery can be made to an alternative address. We will plan the despatch so that the goods should arrive on the day agreed with you at the time of ordering.
Items can usually be left without signature, so you don't have to hang around waiting for the carrier to arrive. We will ask for any Special Delivery Instructions when we phone.
Please note however that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfil their obligations, although we will always do all that is reasonable to provide the goods by the time required. But please also note that the percentage of delayed deliveries is very small, and the percentage of items lost in transit is all but non-existent.
If you decide to cancel your order, and do not wish to use the Exchange Scheme - in other words you just change your mind, or have e.g. duplicated your order elsewhere - then you must contact us in writing within seven working days of receiving the order. The goods must also (1) be unused and (2) be in their original packaging. Any order including a roof box: We will arrange the collection and will always deduct £50 as a contribution towards the return freight costs. All other orders: You should return the goods to us, but on request we can collect the goods for a £15 charge. If there is a problem with fitting the components supplied, e.g. roof bars, then we will of course refund you in full without deductions.
We are happy to quote for delivery anywhere in the world. Please contact us by phone, fax or e-mail for a quotation stating which goods you are interested in, how quickly you need them, and the delivery address.
If you purchase a product from us which is found to be faulty, please phone us and we will attend to the problem without delay. Problems with products that have been sold by us and are under guarantee should be referred to us in the first instance. We keep paper copies of invoices for five years so can supply proof of purchase if required for guarantee claims.
The reproduction of colour and detail in the pictures on our web site is as accurate as technology allows.
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